Fusion CX IPO
FUSION CX
Open Date
To be announced
Close Date
To be announced
Price Range
To be announced
Min Investment
To be announced
Lot Size
To be announced
Listing at
NSE/BSE
Issue Size
To be announced
IPO Document
About Fusion CX Ltd IPO
Founded in 2004, Fusion CX is a global, next-generation customer experience and business process outsourcing (BPO) partner delivering multilingual, omnichannel engagement across voice, chat, email, social media, and messaging. With over 20 years of industry experience, the company has evolved into a SaaS-enabled CX partner that is technology-driven.
Through its technology subsidiary, Omind Technologies, Fusion CX has developed proprietary AI-powered platforms spanning conversational AI, quality automation, workforce management, marketing AI, analytics, and intelligent automation. These solutions enable enterprises to enhance customer engagement, improve operational efficiency and optimize costs. The company offers its services through flexible commercial models, including fixed-fee, transaction-based, and outcome-based, tailored to meet the specific requirements of enterprise clients across sectors.
Fusion CX offers a comprehensive portfolio of services including customer acquisition, customer service, order fulfillment support, payment and collections services, customer retention, technical support and digital solutions. The company serves leading enterprises across diverse industries, including telecom and utilities, healthcare and life sciences, banking, financial services and insurance (BFSI), retail, and high-tech and travel (HTT), where it has built deep domain expertise.
The company integrates intelligent automation and human-assisted services to deliver solutions across the full customer lifecycle, from onboarding and engagement to support and retention through its AI-led, omnichannel approach.
As of December 31, 2024, Fusion CX operates 40 delivery centers across 15 countries, delivering services in 28 languages through a workforce of 10,520 CX professionals and 12,323 field personnel, primarily supporting the telecom and utilities segments.
Fusion CX has been recognized by Frost & Sullivan with the 2025 North American Technology Innovation Leadership Award and acknowledged as a Rising Star in Everest Group reports. Fusion CX's commitment to innovation, operational agility, and long-term client focus has established it as a growth partner for global enterprises.
Fusion CX IPO Subscription Breakdown
| Investory Category | Subscription Percentage | Amount Raised (₹ Crores) |
|---|---|---|
| Qualified Institutional Buyers (QIBs) | 75% | -- |
| Non-Institutional Investors (NIIs) | 15% | -- |
| Retail Individual Investors (RIIs) | 10% | -- |
Fusion CX IPO Strengths & Weaknesses
Global delivery network spanning 15 countries with 40 scalable delivery centres, providing 24×7 multichannel customer support as of March 31, 2025.
Continued investment in strategic R&D to develop proprietary, AI-driven solutions that focus on (CX) transformation.
Established track record of inorganic growth through strategic acquisitions and successful integration, enhancing capabilities and driving sustainable financial growth.
Diversified operations supported by deep domain expertise across multiple industries with long-term customer relationships.
Customer-focused approach enabling responsive service delivery and tailored CX solutions to meet evolving client needs.
Experienced Board, promoters, and management team with domain expertise, supported by a skilled workforce.
Fusion CX IPO Important Dates & Issue Details
| Allotment Date | Listing Date | Refund Date |
|---|---|---|
| -- | -- | -- |
| Issue Composition: | |
|---|---|
| Face Value | ₹1 per share |
| Total Issue Size | 0 shares (aggregating up to To be announced) |
| Fresh Issue | 0 shares (aggregating up to To be announced) |
| Offer for Sale | 0 shares of ₹1 (aggregating up to To be announced) |
| Issue Type | Book Building IPO |
| Post-Issue Shareholding Pattern: | |
|---|---|
| Pre-Issue Shareholding | 99.28 shares |
| Post-Issue Shareholding | 0 shares |
Fusion CX IPO Lot Size and Investment Details
| Minimum Lot Size | -- |
| Maximum Lot Size (Retail) | -- |
The lot size of Fusion CX ipo has been designed to ensure broad participation while maintaining optimal price discovery.
How to Apply for Fusion CX IPO
- Log in to your Choice account
- Select IPO
- Enter the number of lots and your price
- Verify UPI ID
- Complete the transaction on your UPI app
Fusion CX IPO Contact & Registrar Details
Contact Details
Address
Plot No. Y9, Block EP & GP, Sector-5, Bidhan Nagar, Salt Lake Kolkata
Phone Number
Website
Registrar Details
Registrar Name
Kfin Technologies Ltd.
Phone Number
Optivalue Tek Consulting Ltd IPO Lead Manager(s)
| Book Running Lead Manager(s) |
|---|
| Nuvama Wealth Management Ltd. | IIFL Capital Services Ltd. | Motilal Oswal Investment Advisors Ltd. |