Fusion CX IPO

Fusion CX IPO is set to enter the Indian primary market on October 14, 2026, and will remain open for subscription until October 16, 2026. The mainboard IPO is a book-built issue comprising a fresh issue of equity shares aggregating ?500 crore and an Offer for Sale (OFS) of up to 69,90,000 equity shares, with a face value of ?1 each, at a price band of ?275-?289 per share. The issue is expected to raise approximately ?702 crore, with the shares proposed to be listed on the BSE and NSE. 

Nuvama Wealth Management Limited, IIFL Capital Services Limited and Motilal Oswal Investment Advisors Limited are managing the issue, while KFin Technologies Limited is the Registrar to the Issue.

The proceeds from the fresh issue are proposed to be utilised towards repayment or prepayment of certain outstanding borrowings of the Company and its subsidiaries, investment in its step-down subsidiaries, Omind Technologies Inc. and Omind Technologies Private Limited, for upgrading information technology tools, including Arya and MindVoice, and pursuing inorganic growth through unidentified acquisitions, other strategic initiatives and general corporate purposes. The proceeds from the Offer for Sale will be received by the respective selling shareholders, after deducting applicable expenses and taxes.

About Fusion CX Limited

Incorporated in 2004, Fusion CX is a technology-led customer experience (“CX”) services provider offering omnichannel customer engagement solutions across voice, email, chat, social media and messaging, along with AI Data Infrastructure Services, including data collection, annotation, labelling and teleoperations. With a human-and-technology-centric approach, the Company combines deep domain expertise with proprietary AI platforms and third-party technologies to deliver intelligent, multilingual and scalable solutions that enhance customer engagement, operational efficiency and cost optimization. 

The Company has developed domain expertise across key industry verticals, including telecom and utilities, high-tech growth and travel (“HTT”), banking, financial services and insurance (“BFSI”), retail, and healthcare and life sciences. 

As of June 30, 2026, Fusion CX operated through 40 delivery centres and two sales offices across 13 countries, providing services in 28 languages and enabling support across multiple geographies and time zones. The Company served 208 customers, including 22 Fortune 1000 companies, and had 13,735 CX employees and 3,829 field workforce personnel supporting operational activities in the telecom and utilities sector. 

Technology-led transformation is a key component of the Company's strategy. Through its subsidiary, Omind Technologies Inc. and its subsidiary, Omind Technologies Private Limited (collectively, “Omind”), the Company is developing proprietary platforms across marketing AI, conversational AI, quality automation and workforce management. It also integrates third-party AI solutions to enhance multilingual communication and automate routine customer interactions. 

The Company has also pursued an acquisition-led growth strategy, acquiring and integrating businesses in the CX sector to expand its service capabilities and customer base.